Experience
2025 — Present · Gamma Telecoms
Product Delivery Manager
Enterprise CCaaS · Telecoms
Currently leading the engineering delivery function within the Enterprise CX team. Primary objective is delivering enterprise and public-sector Contact Centre as a Service solutions aligned to an AI first strategy. Line-manage 14 engineers and a delivery manager, responsible for a third-party provider, and own delivery performance, escalations and and in life support needs — balancing roadmap, revenue-generating client projects and service commitments to keep the function both technically and commercially resilient.
2024 — 2025 · CAVU (Manchester Airport Group)
Delivery Manager
Digital passenger experience · Contract
Delivered new digital journeys to improve the passenger experience, and introduced competency frameworks and delivery standards that raised ways of working across the delivery management team.
2024 · Christie's
Project Manager — Data & Insights
Fine art & luxury · Contract
Ran a taxonomy and metadata programme across London, India and New York — enriching object data, sharpening SEO and personalising the digital customer experience for the auction house.
2022 — 2024 · BT / EE
Digital Delivery Manager
Consumer telecoms at scale
Ran the delivery programme across 8 multidisciplinary squads launching an entirely new digital experience for 12M+ customers, alongside a new order-fulfilment model - owning roadmaps, delivery plans, programme budget tracking and senior stakeholder reporting.
2021 — 2022 · AO.com
Project Manager
Logistics & supply chain
Delivered logistics and supply-chain technology across 3 squads — AWS migration, breaking monoliths into microservices, and new scanning hardware for 3,000 delivery drivers across the UK and German businesses.
2019 — 2020 · TalkTalk
Device Manager
Telecoms · Vendor & service management
Owned firmware releases across the customer device estate, managing supplier commercials, purchase orders and SLAs across hardware and software vendors — the financial and service side of telecoms delivery.
2019 · Code Computer Love
Product Delivery Manager
Digital product agency
Client-facing delivery at a digital agency, running a multi-discipline team while owning project planning, team budgets, profitability and commercial targets.
2017 — 2019 · JD Sports Fashion PLC
Multi-Channel Project Manager
International e-commerce
Introduced Scrum to the multichannel team and re-platformed an international business end-to-end — web, iOS & Android apps, WMS, middleware, data feeds and merchandising tools.
2015 — 2017 · Sainsbury's
Implementation Project Manager
Retail · Full project lifecycle
Ran full-lifecycle IT delivery for flagship supermarkets, convenience stores and refurbishments — scoping, budgeting and supplier management through to handover — including Argos click-and-collect integration and Sainsbury's Bank upgrades.
